At cuci22, your privacy is more than a legal obligation — it is a core value we uphold every day. This page clearly and transparently explains how we collect, use, store, and protect the personal information of all cuci22 members in Malaysia.
The concrete commitments we make to protect the personal information of every player in Malaysia
All data you send to and from the cuci22 platform — including registration details, deposit information via Touch 'n Go or DuitNow, and gaming history — is encrypted using 256-bit SSL. This is the same encryption standard used by Maybank2u and CIMB Clicks, meaning no third party can intercept or read your information in transit.
Cuci22 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your name, phone number, email address, and financial information belong solely to you. We use your data only to deliver the services you directly request.
Your payment information — whether via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX — is processed through a secure, PCI-DSS certified payment gateway. cuci22 does not store your full bank account numbers or card details on our servers. All financial transactions are encrypted and securely recorded for audit compliance.
You have full control over your personal data at cuci22. Through your account settings, you can update your profile information, manage communication preferences, request a copy of the data we hold about you, or request deletion of your data. All requests will be processed within 14 business days by the cuci22 privacy team.
Cuci22 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means the collection, processing, and storage of your data adheres to all relevant Malaysian legal requirements. We have appointed a Data Protection Officer (DPO) who is responsible for ensuring ongoing compliance with the PDPA and international privacy standards.
Cuci22 only sends you marketing communications if you have given explicit consent during registration or subsequently through your account settings. You can opt out of cuci22 promotional emails or messages at any time — simply click the "unsubscribe" button or contact our support team. Important account-related communications such as deposit confirmations will still be sent.
When you register an account on cuci22 and start playing — whether it's slots from Pragmatic Play, live baccarat from Evolution Gaming, or Sports Betting on Malaysia Super League matches — you naturally share certain personal information with us. This is unavoidable in the context of a responsible online casino platform, as identity verification and payment processing require specific data. The important question you should be asking is: what happens to that information once it has been shared with cuci22?
The answer is right here on this page. The cuci22 Privacy Policy is not merely a legal document written to satisfy compliance requirements — it is an honest, straightforward account of our actual privacy practices. We have written it in plain language that all Malaysian players can understand, rather than in confusing legal jargon, because we believe you deserve to know exactly what happens to your data.
Cuci22 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how companies in Malaysia handle users' personal data. We also align with more stringent international privacy standards, including the principles of the European General Data Protection Regulation (GDPR), to ensure the highest level of protection for all our users regardless of where they are in Malaysia.
This Privacy Policy is published and operated by cuci22 ("we", "Platform", or "cuci22"), the operator of an online casino and Sports Betting platform at cuci22.run. This policy applies to all individuals who use the cuci22 platform, including website visitors, prospective members, registered members, and former members.
This policy explains how cuci22 collects, stores, processes, uses and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws.
Your Consent: By registering a cuci22 account or continuing to use the platform after changes to this policy are published, you agree to the data collection and usage practices described in this document. If you do not agree, please contact us or discontinue use of the platform.
Cuci22 collects your personal data through two main channels: information you provide directly to us, and data collected automatically as you use the platform.
Data you provide directly:
Automatically collected data:
| Data Category | Specific Examples | How It Is Collected | Requirements |
|---|---|---|---|
| Identity | Full name, MyKad number, date of birth | Registration / KYC | Mandatory |
| Contact | Email address, phone number | Registration | Mandatory |
| Finance | E-wallet accounts, FPX | Deposit / Withdrawal | Mandatory |
| Technical | IP address, device type, browser | Automatic | Features |
| Usage | Games played, bets placed | Automatic | Features |
| Marketing | Communication preferences, campaign responses | Your consent | Preferences |
Cuci22 uses your personal data only for legitimate and necessary purposes. We do not process your data for anything unrelated to the services you use. The primary purposes are as follows:
Data Minimisation Principle: cuci22 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to deliver our services.
Cuci22 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are specific situations where sharing data is necessary to provide services to you:
Important: All third parties that receive your data through cuci22 are bound by data processing agreements that require them to protect your information to the same standards as cuci22. They are not permitted to use your data for any purpose other than what is specified in their agreement with us.
Cuci22 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or accidental disclosure. The key security measures we have in place are:
In the event of a data breach that materially affects your personal data, cuci22 is committed to notifying you within 72 hours of becoming aware of it, in line with international data protection best practices. We will also report the incident to the relevant authorities in Malaysia as required under applicable law.
Cuci22 uses cookies and similar tracking technologies to enhance your gaming experience on the platform. Below are the types of cookies we use:
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the cuci22 platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox, or Safari, please refer to the help documentation provided by your respective browser.
cuci22 does not use third-party cookies for advertising or cross-site tracking. The cookies we use are solely for platform functionality.
Cuci22 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law. Our data retention policy is as follows:
Once the applicable retention period has expired, cuci22 will securely delete or anonymize your data so that it can no longer be linked to you personally. The deletion process follows industry-standard methods for secure and irreversible data removal.
If you request the closure of your cuci22 account, your personal data will be deleted or anonymized within 30 days, except for data that must be retained to meet legal obligations such as financial records and KYC documents.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and cuci22's internal policies, you have the following rights regarding your personal data:
To exercise any of the rights above, contact the cuci22 privacy team by email at support@cuci22.run or via 24/7 live chat. Please include your account number and the specific right you wish to exercise. We will verify your identity before processing any data-related request.
As cuci22 involves financial transactions, the protection of your financial data is held to a higher standard. Here is how we specifically handle your financial information:
Security Notice: cuci22 will never ask for your e-wallet password, online banking password, or OTP code through any communication channel. If you receive such a request, do not comply and report it to the cuci22 security team immediately.
Cuci22 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, the technologies we use, legal requirements, or other operational reasons. Whenever we make material changes to this policy, we will:
Continued use of the cuci22 platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact us to request account closure.
Contact the cuci22 Privacy Officer: For any questions, concerns or requests regarding this Privacy Policy or your privacy rights, please contact us by email at support@cuci22.run or via 24/7 live chat on the cuci22 platform. Our Bahasa Malaysia-speaking team is ready to assist you.
Now you know exactly how cuci22 protects your privacy. Register a free account, play with peace of mind knowing your data is secured by 256-bit SSL, and enjoy over 500 top games with cuci22.
The most frequently asked questions by Malaysian players about privacy at cuci22
For any questions, concerns, or requests regarding your personal data at cuci22 — including requests to access, correct, or delete your personal data — please contact our privacy team by email at support@cuci22.run or via the live chat function on the cuci22 platform, which operates 24 hours a day, 7 days a week in Bahasa Melayu. All privacy-related requests will receive a response within 3 business days and will be resolved within 14 business days. For information about Terms & Conditions or Responsible Gaming, please visit the relevant page.